Terms of service
Last Updated: September 1, 2026
Overview
This website is operated by Kay Scientific Inc. Throughout the Site, the terms “we,” “us,” and “our” refer to Kay Scientific Inc.
Kay Scientific provides this website, including the information, tools, products, and services available through it (collectively, the “Services”), subject to your acceptance of these Terms of Service (“Terms”).
By visiting our website, creating an account, submitting an inquiry or quote request, and/or purchasing products from us, you agree to be bound by these Terms and any additional policies referenced herein.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our Services.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer products and Services online. This is also identified in your existing Terms.
1. Online Store Terms
By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence or otherwise have the legal capacity to enter into these Terms.
You may not use our website, Services, or products for any unlawful or unauthorized purpose.
You may not transmit viruses, malware, malicious code, or other technology intended to interfere with or damage the operation or security of the website or Services.
Violation of these Terms may result in suspension or termination of your access to the Services.
2. General Conditions
We reserve the right to refuse or cancel Service or orders where permitted by applicable law.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or Services without our express written permission.
The headings used in these Terms are provided for convenience and do not limit or otherwise affect these Terms.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, availability, and other information displayed on our website are accurate.
However, information may occasionally contain typographical errors, inaccuracies, omissions, or outdated information.
Product images are provided for reference, and actual product appearance, packaging, labeling, or other details may vary where applicable.
We reserve the right to correct errors or inaccuracies and to update product information at any time, subject to applicable law.
4. Medical and Diagnostic Products
Kay Scientific distributes drug screening, rapid diagnostic, medical, laboratory, and related products.
Product information provided through our website is intended to describe the products we sell and is not a substitute for professional medical advice, diagnosis, treatment, laboratory confirmation, or applicable workplace or regulatory procedures.
Customers are responsible for reviewing and following the applicable manufacturer's instructions for use, product labeling, warnings, storage requirements, intended use, expiration information, and applicable laws or regulations before using a product.
Where a product is designated for professional use, prescription use, over-the-counter use, CLIA-waived use, forensic use, or another specific intended use, customers are responsible for ensuring that the product is used only in accordance with its applicable labeling and regulatory requirements.
5. Prices and Availability
Prices, promotions, product availability, and product specifications are subject to change without notice unless otherwise required by law.
We reserve the right to modify or discontinue products or Services at any time.
We may also limit quantities available for purchase or restrict sales where reasonably necessary.
6. Orders and Billing Information
We reserve the right to refuse, limit, or cancel an order where permitted by law, including orders that appear fraudulent, contain pricing or listing errors, exceed available inventory, or otherwise cannot be fulfilled.
If we modify or cancel an order after it has been submitted, we may attempt to notify you using the email address, telephone number, billing information, or other contact information provided with your order.
You agree to provide current, complete, and accurate billing, shipping, account, and contact information when making a purchase.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Return requests must generally be submitted within 15 days of delivery. Approved returns are subject to a 25% restocking fee.
COVID-related products are final sale and are not eligible for return or refund.
Return authorization must be obtained before merchandise is returned to Kay Scientific.
Additional requirements and instructions are provided in our Return & Refund Policy.
8. Shipping and Delivery
Shipping and delivery estimates are provided for convenience and may be affected by carrier delays, weather, product availability, holidays, incorrect shipping information, or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Risk of loss and other shipping responsibilities will be determined in accordance with applicable law and the shipping terms associated with the applicable order.
9. Third-Party Services and Links
Our website may contain links to third-party websites or provide access to third-party services or tools.
We do not control these third parties and are not responsible for their websites, products, services, content, privacy practices, security, or availability.
Your use of third-party websites or services is subject to the applicable third party's terms and policies.
10. Reviews, Feedback, and User Content
If you submit product reviews, comments, suggestions, feedback, photographs, or other content to Kay Scientific, you represent that you have the right to provide that content.
You agree not to submit content that is unlawful, defamatory, fraudulent, obscene, abusive, infringing, malicious, or otherwise violates the rights of another person or entity.
We may moderate or remove user-submitted content where appropriate and permitted by law.
11. Intellectual Property
Unless otherwise indicated, the content of this website—including text, graphics, website design, photographs, logos, icons, product presentations, and other materials—is owned by, licensed to, or otherwise lawfully used by Kay Scientific and is protected by applicable intellectual property laws.
Nothing contained in these Terms grants you ownership rights to Kay Scientific intellectual property.
Manufacturer names, trademarks, product names, and logos appearing on the Site remain the property of their respective owners.
12. Personal Information
Your submission and our handling of personal information through the website are governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.
13. Prohibited Uses
You may not use the Site or Services to:
- Engage in unlawful or fraudulent activity.
- Violate applicable federal, state, local, or international laws or regulations.
- Infringe intellectual property or other legal rights.
- Submit false or misleading information.
- Introduce viruses, malware, or malicious code.
- Attempt unauthorized access to our systems or accounts.
- Scrape, crawl, or systematically extract website information without authorization.
- Interfere with the security or operation of our website.
- Collect personal information about others without authorization.
- Impersonate another person or misrepresent your identity.
We may restrict or terminate access to the Services for violations of these requirements.
14. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that access to our website will always be uninterrupted, secure, timely, or error-free.
Product warranties, if any, may be provided by the applicable manufacturer and are subject to the manufacturer's applicable warranty terms.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Kay Scientific Inc. and its officers, directors, employees, affiliates, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the Site, Services, or products.
Where applicable law does not permit certain exclusions or limitations of liability, our liability will be limited to the maximum extent permitted by law.
Your existing Terms contain a substantially broader version of this limitation-of-liability provision.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Kay Scientific Inc., its affiliates, officers, directors, employees, agents, contractors, suppliers, and service providers from claims, damages, liabilities, and reasonable costs arising from your violation of these Terms, applicable law, or the rights of another person or entity.
17. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
18. Termination
These Terms remain effective until terminated.
We may suspend or terminate your access to the Services if you violate these Terms or where otherwise permitted by law.
Any obligations or liabilities that by their nature should survive termination will continue after termination.
19. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, and other applicable policies posted on the Site, constitute the agreement between you and Kay Scientific concerning your use of the Site and Services, except where a separate written agreement applies.
20. Governing Law
These Terms and your use of the Services will be governed by applicable laws of the State of California and the United States, without regard to conflict-of-law principles, except where otherwise required by applicable law.
21. Changes to These Terms
We may update these Terms periodically to reflect changes to our Services, products, business practices, or applicable legal requirements.
The most current version will be posted on this page with an updated “Last Updated” date.
Your continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
22. Contact Information
Questions regarding these Terms of Service may be directed to:
Kay Scientific Inc.
3802 Main Street, Suite 10
Chula Vista, CA 91911
United States
Phone: (619) 271-2059
Email: info@kayscientific.com
